Telehealth Services

Comprehensive, evidence-based services designed to support independence, recovery, and meaningful participation in daily life.

Understanding the Service

What Are Telehealth Services?

Telehealth Services deliver allied health and therapy support remotely through secure video, phone, or messaging platforms — removing the need to travel for appointments. Sessions are led by qualified clinicians and follow the same structured, goal-focused approach as face-to-face care, adapted for the online environment.

Connected
Your Clinician
Occupational Therapist
Connected
You
At Home
  • Secure, private video consultations from any location
  • Flexible scheduling, including after-hours and weekend sessions
  • Real-time coaching for parents, carers, and support workers
  • Digital resources and home programmes shared after each session
  • NDIS-funded and self-funded sessions available
Benefits of the Service

How Telehealth Helps

Remote delivery makes consistent, high-quality therapy more accessible without compromising on outcomes.

01

Greater Accessibility

Removes barriers of distance, transport, and mobility so support reaches people wherever they live.

02

Reduced Travel & Wait Times

Cuts out commute time and clinic wait times, making it easier to fit therapy around daily life.

03

Therapy in a Familiar Setting

Sessions happen at home, where clients often feel calmer and more comfortable engaging.

04

Consistent Continuity of Care

Keeps appointments on track during illness, travel, or scheduling conflicts that would otherwise cause gaps.

05

Direct Family & Carer Involvement

Lets parents and carers observe and take part directly, reinforcing strategies in everyday routines.

06

Wider Access to Specialists

Connects clients with the right clinician regardless of location, including in regional and remote areas.

Who We Support

Who Can Benefit?

Telehealth suits children, teenagers, and adults who want quality therapy support without the barriers of in-person visits. Commonly used by:

Regional & remote areas Limited transport or mobility Busy or inflexible schedules Prefers a familiar home setting Compromised immunity Ongoing support between visits Carers needing real-time guidance
Our Expertise

What Our Telehealth Service Covers

A full range of remote therapy and support options, tailored to each individual's goals and circumstances.

SESSION 0145 MIN

Video-Based Therapy Sessions

SESSION 0230 MIN

Parent & Carer Coaching

SESSION 0330 MIN

Home Programme Design & Review

SESSION 0420 MIN

Progress Monitoring & Reporting

SESSION 0540 MIN

Remote Assessment & Screening

SESSION 0620 MIN

School & Workplace Liaison Calls

SESSION 07

Digital Resource & Visual Support Sharing

SESSION 08

Hybrid Care Planning (In-Person + Telehealth)

FAQS

Frequently Asked Questions

Common questions about our services, appointments and insurance

What funding can I use to pay for support?
- We currently accept either NDIS funding or private payments for support. Ignite Therapeutic Solutions accepts plan managed and self-managed NDIS funds only.
What is the session duration?
- Initial Assessment: We will begin with an initial assessment to understand your needs, goals, and challenges. This assessment will help us develop a personalised therapy plan.
- Treatment Plan: Based on your assessment, we will create a treatment plan with specific goals, frequency, and methods of therapy. We will review and adjust this plan as needed throughout your therapy.
- Session Duration and Frequency: Therapy sessions typically last 60 minutes, this includes 10-15 minutes of clinical notes completion. The frequency of sessions will be discussed and agreed upon during the initial assessment and may change as your needs evolve. Initial and follow up Assessments for Functional Capacity Assessment typically last 90 minutes. AT trials typically last between 60 to 90 minutes depending on type and number of AT items being trialled
Where are the sessions held?
Services may be provided at your home, or other agreed-upon locations. We provide home/community based services to Perth Metropolitan Area. We can also provide Telehealth services to clients across Australia and to rural/remote areas.
What are the Transport Costs
Ignite Therapeutic Solutions charges for Provider Travel Time and Kilometres in line with the NDIA Price Guide found at www.ndis.gov.au/providers/price-guides-and-pricing.
What is the cancellation policy?
We understand that sometimes unforeseen circumstances may require you to change or cancel an appointment. If this happens, please contact us at 0459944487 or via email at fari.osawe@ignitets.org at least 2 working days (48 hours) in advance. Since we schedule our appointments ahead of time, we will need to charge the full cost of the appointment if we don’t receive cancellation notice within 2 days. However, no charge will apply if we are notified more than 2 days in advance. If we need to change or cancel an appointment, we will inform you as soon as possible and offer alternative options.
Privacy and confidentiality
Your privacy is important to us. All information shared during your therapy sessions, including medical history, assessments, and treatment plans, will be kept confidential, unless required by law or with your explicit consent. We will discuss any disclosures with you prior to releasing information to others.
The collection, holding, use and disclosure of personal information by Ignite Therapeutic Solutions PTY LTD is protected by the Privacy Act 1988 (Cth) (Privacy Act) and the National Disability Insurance Scheme Act 2013 (Cth) (NDIS Act).
We hold personal information which is reasonably necessary for us to carry out our role. Examples of information Ignite Therapeutic Solutions PTY LTD may hold includes:
- Name, contact details date of birth and age
- Gender, details about participants’ physical/ mental health, including disabilities
- Information about participants’ support requirements
- Details of guardians/ nominees, including names, addresses and contact details
- Details of feedback or complaints about services provided by us
- Bank account details
Personal information is securely destroyed, deleted, or archived once no longer required, in compliance with applicable federal privacy laws and regulations.
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