What Are Telehealth Services?
Telehealth Services deliver allied health and therapy support remotely through secure video, phone, or messaging platforms — removing the need to travel for appointments. Sessions are led by qualified clinicians and follow the same structured, goal-focused approach as face-to-face care, adapted for the online environment.
- Secure, private video consultations from any location
- Flexible scheduling, including after-hours and weekend sessions
- Real-time coaching for parents, carers, and support workers
- Digital resources and home programmes shared after each session
- NDIS-funded and self-funded sessions available
How Telehealth Helps
Remote delivery makes consistent, high-quality therapy more accessible without compromising on outcomes.
Greater Accessibility
Removes barriers of distance, transport, and mobility so support reaches people wherever they live.
Reduced Travel & Wait Times
Cuts out commute time and clinic wait times, making it easier to fit therapy around daily life.
Therapy in a Familiar Setting
Sessions happen at home, where clients often feel calmer and more comfortable engaging.
Consistent Continuity of Care
Keeps appointments on track during illness, travel, or scheduling conflicts that would otherwise cause gaps.
Direct Family & Carer Involvement
Lets parents and carers observe and take part directly, reinforcing strategies in everyday routines.
Wider Access to Specialists
Connects clients with the right clinician regardless of location, including in regional and remote areas.
Who Can Benefit?
Telehealth suits children, teenagers, and adults who want quality therapy support without the barriers of in-person visits. Commonly used by:
What Our Telehealth Service Covers
A full range of remote therapy and support options, tailored to each individual's goals and circumstances.
Video-Based Therapy Sessions
Parent & Carer Coaching
Home Programme Design & Review
Progress Monitoring & Reporting
Remote Assessment & Screening
School & Workplace Liaison Calls
Digital Resource & Visual Support Sharing
Hybrid Care Planning (In-Person + Telehealth)
Frequently Asked Questions
Common questions about our services, appointments and insurance
What funding can I use to pay for support?
What is the session duration?
- Treatment Plan: Based on your assessment, we will create a treatment plan with specific goals, frequency, and methods of therapy. We will review and adjust this plan as needed throughout your therapy.
- Session Duration and Frequency: Therapy sessions typically last 60 minutes, this includes 10-15 minutes of clinical notes completion. The frequency of sessions will be discussed and agreed upon during the initial assessment and may change as your needs evolve. Initial and follow up Assessments for Functional Capacity Assessment typically last 90 minutes. AT trials typically last between 60 to 90 minutes depending on type and number of AT items being trialled
Where are the sessions held?
What are the Transport Costs
What is the cancellation policy?
Privacy and confidentiality
The collection, holding, use and disclosure of personal information by Ignite Therapeutic Solutions PTY LTD is protected by the Privacy Act 1988 (Cth) (Privacy Act) and the National Disability Insurance Scheme Act 2013 (Cth) (NDIS Act).
We hold personal information which is reasonably necessary for us to carry out our role. Examples of information Ignite Therapeutic Solutions PTY LTD may hold includes:
- Name, contact details date of birth and age
- Gender, details about participants’ physical/ mental health, including disabilities
- Information about participants’ support requirements
- Details of guardians/ nominees, including names, addresses and contact details
- Details of feedback or complaints about services provided by us
- Bank account details
Personal information is securely destroyed, deleted, or archived once no longer required, in compliance with applicable federal privacy laws and regulations.
