We Listen
Every piece of feedback is read by our team — nothing gets filtered out or ignored.
We Respond
We acknowledge complaints promptly and keep you informed as we look into the matter.
We Act
Feedback directly shapes how we train our staff and improve our products and services.
We Respect Privacy
Your information is only used to resolve your feedback and is handled confidentially.
Raise A Concern
What To Do If You Have A Concern
If you have any concerns with the terms of your service agreement, including the supports being provided to you, here's how to raise them.
a
Talk To Us First
Please contact us to discuss your concerns and we will attempt to resolve them. You can reach us:
-
i.
By Phone +61 459 944 487
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ii.
By Email info@ignitets.org
b
Still Not Satisfied?
If you are unsatisfied with the actions taken by us, you can contact:
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i.
Department Of Communities, Disability Services & Seniors — Complaints Unit 1800 080 464
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ii.
National Disability Insurance Agency (NDIA) www.ndis.gov.au
All contact details for these agencies are available on the NDIS website.
