1. General
At Ignite Therapeutic Solutions, we aim to ensure our customers are satisfied with their purchase. However, we understand that there may be occasions where you wish to return a product.
Ignite Therapeutic Solutions does not generally provide refunds for change of mind purchases. However, we may accept approved returns within 7 days of purchase subject to the terms and conditions outlined in this Policy.
This Policy does not exclude, restrict, or replace your rights under the Australian Consumer Law, including your rights relating to faulty, damaged, or incorrectly supplied goods.
2. Change of Mind Returns
Where you have changed your mind about a purchase, Ignite Therapeutic Solutions may offer an exchange or refund at our discretion, subject to the following conditions:
- The return request must be submitted in writing within 7 days of purchase;
- The product must be unused and in original condition;
- The product must be returned with all original packaging, accessories, manuals, and documentation;
- The product must be in a condition suitable for resale;
- Proof of purchase must be provided; and
- A 20% restocking fee will be deducted from any approved refund.
The customer is responsible for all costs associated with returning the product, including freight, delivery, and handling charges.
3. Product Condition Requirements
To be eligible for a change of mind return, products must:
- Be unused, undamaged, and in original condition;
- Not show any signs of wear, installation, assembly, or use;
- Include all original packaging and supplied components; and
- Be returned in a condition that allows Ignite Therapeutic Solutions to resell the product as new.
Products returned that do not meet these requirements may not be accepted or may incur additional charges.
4. Exclusions
Change of mind returns are not available for:
- Custom-made, personalised, or modified products;
- Made-to-order products;
- Adjustable beds, lift chairs, or other products configured specifically for the customer;
- Products that have been used or are not in a resalable condition;
- Clearance, sale, or ex-display products;
- Gift cards;
- Products requiring special hygiene considerations, including personal care items, bathroom aids, mattresses, pillows, bedding, or upholstered items where applicable;
- Services that have already been completed, including delivery, installation, setup, or labour charges.
5. Refunds and Exchanges
Approved refunds will be processed after the returned product has been received and inspected by Ignite Therapeutic Solutions.
Refunds will be issued using the original payment method, less any applicable restocking fee and non-refundable charges.
Where an exchange is approved, customers are responsible for any difference in product cost, delivery charges, and associated fees.
6. Faulty or Incorrect Products
This Change of Mind Policy does not affect your rights under the Australian Consumer Law.
If a product is faulty, damaged, unsafe, or does not meet consumer guarantees, please contact Ignite Therapeutic Solutions. We will assess the issue and provide an appropriate remedy in accordance with your consumer rights.
7. Contact Us
For questions regarding returns, exchanges, repairs, or replacements, please contact Ignite Therapeutic Solutions.
Email: Info@ignitets.org
Phone: 08 9307 8390
Website: Mobilitybyignitets.com.au
Ignite Therapeutic Solutions Pty Ltd
